Last Updated: February 3, 2026
At Shopistix E Commerce Services (OPC) Private Limited ("Shopistix", "Company", "we", "our", or "us"), we
strive to ensure complete customer satisfaction with every purchase. This Refund and Cancellation Policy
outlines the terms and conditions governing returns, refunds, and order cancellations.
1. Order Cancellation Policy
1.1 Cancellation Before Shipment
- Orders can be cancelled free of charge before they are shipped
- To cancel an order, contact us immediately at info.shopistix@gmail.com or call +91 63527 84806
- Provide your order number and reason for cancellation
- Cancellation requests received within 24 hours of order placement are typically processed immediately
1.2 Cancellation After Shipment
- Once an order has been shipped, it cannot be cancelled
- You may refuse delivery when the courier arrives, and the package will be returned to us
- In such cases, a refund will be processed after we receive the returned package, minus the shipping
charges
1.3 Cancellation by Shopistix
We reserve the right to cancel orders in the following circumstances:
- Product unavailability or stock-out
- Pricing or product information errors
- Suspected fraudulent transactions
- Incomplete or incorrect shipping information
- Payment verification failures
In such cases, you will be notified promptly, and a full refund will be processed.
2. Return Policy
2.1 Return Eligibility
Products may be returned within 7 days of delivery if they meet the following conditions:
- Product is unused, unworn, and in original condition
- All original tags, labels, and certificates are intact
- Product is in its original packaging
- Proof of purchase (invoice/receipt) is available
2.2 Non-Returnable Items
The following items are not eligible for return:
- Custom-made or personalized products
- Items altered or modified after delivery
- Products damaged due to customer misuse or negligence
- Energized or consecrated spiritual items (yantras, malas, etc.)
- Gift cards and vouchers
- Sale or clearance items (unless defective)
2.3 Return Process
- Initiate Return: Contact us at info.shopistix@gmail.com with your order number, product
details, and reason for return
- Approval: Our team will review your request and provide return authorization within
24-48 hours
- Ship the Product: Pack the item securely and ship it to our return address provided in
the authorization
- Quality Check: Upon receipt, we will inspect the product to ensure it meets return
conditions
- Refund/Exchange: Once approved, your refund or exchange will be processed
2.4 Return Shipping
- Return shipping costs are the customer's responsibility unless the return is due to:
- Defective or damaged product
- Wrong product shipped
- Product not matching description
- We recommend using a trackable shipping service for returns
- We are not responsible for items lost or damaged during return transit
3. Refund Policy
3.1 Refund Processing Time
- Refunds are processed within 7-10 business days after we receive and approve the
returned item
- The refund will be credited to the original payment method used for the purchase
- Bank processing times may vary; please allow an additional 3-5 business days for the amount to reflect
in your account
3.2 Refund Methods
| Original Payment Method |
Refund Method |
Processing Time |
| Credit/Debit Card |
Original Card |
5-7 Business Days |
| UPI |
Bank Account |
3-5 Business Days |
| Net Banking |
Bank Account |
5-7 Business Days |
| Wallet |
Original Wallet |
2-3 Business Days |
3.3 Refund Amount
- Full refund: Product price will be fully refunded for approved returns
- Shipping charges: Original shipping charges are non-refundable unless the return is
due to our error
- Partial refund: May apply if the returned product shows signs of use or damage
3.4 Refund for Cancelled Orders
- For orders cancelled before shipment: Full refund including any shipping charges paid
- For orders cancelled after shipment (refused delivery): Product price refunded minus shipping charges
4. Exchange Policy
4.1 Exchange Eligibility
- Exchanges are available for size, color, or different products of equal or higher value
- Exchange requests must be made within 7 days of delivery
- The product must meet all return eligibility conditions
4.2 Exchange Process
- Contact us with your exchange request specifying the desired replacement item
- Subject to product availability at the time of exchange
- Price difference (if any) must be paid before the replacement is shipped
- If the replacement item is of lower value, the difference will be refunded
5. Damaged or Defective Products
5.1 Reporting Damaged Products
- Report damaged or defective products within 48 hours of delivery
- Provide clear photographs of the damage and packaging
- Include your order number and description of the issue
5.2 Resolution Options
For damaged or defective products, we offer:
- Full replacement at no additional cost
- Full refund including original shipping charges
- Store credit (upon request)
6. Gemstone-Specific Policies
6.1 Natural Variations
Please note that natural gemstones may have minor variations in:
- Color, pattern, and texture
- Size and weight (within acceptable tolerances)
- Natural inclusions (as disclosed in product description)
Such natural variations are not considered defects and are not grounds for return or refund.
6.2 Certification Verification
- All gemstones come with authenticity certificates
- If you believe the product does not match the certificate, contact us within 7 days
- We will arrange for independent verification at no cost to you
8. Special Circumstances
8.1 Festival/Sale Purchases
- Items purchased during sales or promotional events follow the same return/refund policy unless otherwise
stated
- Some promotional items may have modified return conditions which will be clearly mentioned at the time
of purchase
8.2 Bulk/Wholesale Orders
Bulk or wholesale orders may have different return and refund terms as agreed upon at the time of purchase.
Please contact us for specific terms.
9. How to Contact Us
For any questions, concerns, or to initiate a return/refund request:
- Email: info.shopistix@gmail.com
- Phone: +91 63527 84806
- Address: Shopistix E Commerce Services (OPC) Private Limited, B-628, Money Plant, Nr.
BSNL Office, Jagatpur, Ahmedabad - 382470, Gujarat, India
Our customer service team is available Monday to Saturday, 10:00 AM to 6:00 PM IST.
10. Policy Updates
We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective
immediately upon posting on our website. We encourage you to review this policy periodically for any
updates.
By making a purchase on shopistix.in, you acknowledge that you have read, understood, and agree to this
Refund and Cancellation Policy.