Terms and Conditions

Last Updated: January 17, 2026

Welcome to Shopistix E Commerce Services (OPC) Private Limited ("Shopistix", "Company", "we", "our", or "us"). These Terms and Conditions ("Terms") govern your use of our website shopistix.in ("Website") and the purchase of products from our online store.

By accessing our Website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website or services.

1. About Us

Shopistix E Commerce Services (OPC) Private Limited is a company registered in India, engaged in the business of trading, online trading, export, and import of consumer products including but not limited to gemstones, rings, yantra, and other spiritual and decorative items.

• Registered Address: B-628, Money Plant, Nr. BSNL Office, Jagatpur, Ahmedabad - 382470, Gujarat, India
• Email: info.shopistix@gmail.com
• Phone: +91 63527 84806

2. Eligibility

To use our Website and purchase products, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information
• Not use the Website for any unlawful purpose

3. Account Registration

When you create an account on our Website, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Keep your password confidential and secure
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activities.

4. Products and Pricing

4.1 Product Information

We strive to provide accurate descriptions and images of our products. However:

• Colors may vary slightly due to monitor settings and lighting conditions
• Natural gemstones may have minor variations in appearance
• Product specifications are for reference purposes

4.2 Pricing

• All prices are listed in Indian Rupees (INR) unless otherwise specified
• Prices are subject to change without prior notice
• Applicable taxes (GST) are included in the displayed prices
• Shipping charges are calculated separately at checkout

4.3 Certification

All gemstones sold on our platform come with authenticity certificates from recognized gemological laboratories. The certification details are provided with each product.

5. Orders and Payment

5.1 Order Placement

• Orders are considered placed when you complete the checkout process
• You will receive an order confirmation email with order details
• We reserve the right to accept or reject orders at our discretion
• Order confirmation does not constitute acceptance; acceptance occurs upon shipment

5.2 Payment Methods

We accept the following payment methods:

• Credit Cards (Visa, MasterCard, American Express)
• Debit Cards
• Net Banking
• UPI (Google Pay, PhonePe, Paytm, etc.)
• Bank Transfer (for bulk/wholesale orders)

5.3 Payment Security

All payment transactions are processed through secure, PCI-DSS compliant payment gateways. We do not store your complete payment card details on our servers.

6. Shipping and Delivery

6.1 Domestic Shipping (India)

• Standard delivery: 5-7 business days
• Express delivery: 2-3 business days
• Free shipping on orders above ₹5,000

6.2 International Shipping

• We ship to 50+ countries worldwide
• Delivery time: 7-21 business days depending on destination
• International orders may be subject to customs duties and import taxes
• Customers are responsible for any customs charges in their country

6.3 Shipping Terms

• Risk of loss passes to you upon delivery to the carrier
• We are not responsible for delays caused by carriers or customs
• Products are insured during transit

7. Returns and Refunds

7.1 Return Policy

• Returns are accepted within 7 days of delivery
• Products must be in original, unused condition with all tags and certificates
• Custom-made or personalized items are not eligible for return
• Return shipping costs are the responsibility of the customer unless the return is due to our error

7.2 Refund Process

• Refunds are processed within 7-10 business days after receipt of returned items
• Refunds are credited to the original payment method
• Shipping charges are non-refundable unless the return is due to our error

7.3 Exchanges

We offer exchanges for different sizes or products of equal value. Exchange requests must be made within 7 days of delivery.

8. Cancellation

• Orders can be cancelled before shipment at no charge
• Once shipped, orders cannot be cancelled but may be returned
• To cancel an order, contact us immediately at info.shopistix@gmail.com

9. Intellectual Property

All content on our Website, including but not limited to:

• Text, graphics, logos, and images
• Product descriptions and photographs
• Website design and layout
• Software and code

is the property of Shopistix or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

10. User Conduct

You agree not to:

• Use the Website for any unlawful purpose
• Attempt to gain unauthorized access to any part of the Website
• Interfere with the proper functioning of the Website
• Upload or transmit viruses or malicious code
• Collect user information without consent
• Engage in fraudulent activities
• Violate any applicable laws or regulations

11. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount paid for the product in question
• We are not responsible for any loss or damage arising from reliance on product information
• We do not guarantee specific results from the use of gemstones or spiritual products

12. Disclaimer

Products such as gemstones, yantra, and spiritual items are sold for their aesthetic and symbolic value. We make no claims regarding:

• Healing, medicinal, or therapeutic properties
• Astrological benefits or effects
• Supernatural or magical powers

Any such claims made by individual sellers, astrologers, or third parties are not endorsed by Shopistix.

13. Indemnification

You agree to indemnify and hold harmless Shopistix, its directors, officers, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the Website
• Your violation of these Terms
• Your violation of any third-party rights

14. Dispute Resolution

Any disputes arising from these Terms or your use of our services shall be:

• First attempted to be resolved amicably through negotiation
• Subject to arbitration in accordance with the Arbitration and Conciliation Act, 1996
• Governed by the laws of India
• Subject to the exclusive jurisdiction of courts in Ahmedabad, Gujarat

15. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, strikes, government actions, or pandemic situations.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Shopistix regarding the use of our Website and services.

18. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on the Website. Your continued use of the Website after changes constitutes acceptance of the modified Terms.

19. Contact Information

For any questions or concerns regarding these Terms, please contact us:

• Company: Shopistix E Commerce Services (OPC) Private Limited
• Address: B-628, Money Plant, Nr. BSNL Office, Jagatpur, Ahmedabad - 382470, Gujarat, India
• Email: info.shopistix@gmail.com
• Phone: +91 63527 84806